Terms & Conditions

Terms and Conditions for Ostra Logistics Ltd

1. Introduction

Welcome to Ostra Logistics Ltd. These Terms and Conditions ("Terms") govern your use of our services, including our mobile app, website, and physical office. By using our services, you agree to these Terms. If you do not agree, please do not use our services.

2. Services

Ostra Logistics Ltd offers a range of parcel delivery services within Nigeria, including:

• Express Delivery: Same-day delivery for orders placed before 12 PM. (This means the item to be delivered must originate from the same local area as the ordered destination)
• Normal/Next Day Delivery: Pickup today and delivery the next working day.
• Scheduled Delivery: Delivery based on pre-arranged plans.

3. Account Registration

To use our services, you may need to create an account on our mobile app or website. You agree to provide accurate and complete information and to keep your account information up-to-date. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

4. Use of Services

You agree to use our services only for lawful purposes and in accordance with these Terms. You shall not:

• Use our services for any illegal or unauthorized purpose.
• Provide false, misleading, or inaccurate information.
• Interfere with or disrupt the operation of our mobile app, website, or services.

5. Parcel Handling and Inspection

• Inspection Requirement: All parcels must be opened by you, the customer, and thoroughly inspected by Ostra Logistics Ltd as part of our quality assurance process. It is your responsibility to ensure that parcels are properly and accurately described.

• Exceptions: Some items may be exempt from the inspection requirement at our discretion, based on factors such as item type, value, or special handling instructions. We reserve the right to determine which items are exempt.

• Customer Responsibility: You are responsible for ensuring that the contents of your parcel are correct and compliant with applicable regulations. Ostra Logistics Ltd reserves the right to refuse to handle parcels that do not meet our standards or contain prohibited items.

6. Fees and Payment

All fees for our services are based on negotiable terms. Payments must be made using the methods accepted by Ostra Logistics Ltd. We reserve the right to change our fees and payment terms at any time.

7. Cancellation and Refunds

• Cancellation: You may cancel a delivery request within the time frame specified on our mobile app or website. Cancellations may incur a fee.
• Refunds: Refunds are provided at our discretion and in accordance with our refund policy. Refunds may be issued in cases of service errors or as specified in our cancellation policy.

8. Liability

Ostra Logistics Ltd is not liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our liability for direct damages is limited to the amount paid for the service in question.

9. Privacy

We are committed to protecting your privacy. Our Privacy Policy, available on our mobile app and website, outlines how we collect, use, and protect your personal information.

10. Changes to Terms

We may update these Terms from time to time. Changes will be posted on our mobile app and website. Your continued use of our services constitutes acceptance of the updated Terms.

11. Termination

Ostra Logistics Ltd reserves the right to terminate or suspend your access to our services at our discretion, without notice, for any violation of these Terms or for any other reason.

12. Governing Law

These Terms are governed by and construed in accordance with the laws of Nigeria. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Nigeria.

13. Contact Us

For any questions or concerns about these Terms or our services, please contact us through:

• Website: www.ostralogistics.com
• Email: info@ostralogistics.com
• Phone: +234 907 588 9984, +234 814 110 2451

Thank you for choosing Ostra Logistics Ltd. We look forward to serving you.