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Privacy Policy

Effective Date: Sep 04, 2024

Privacy Policy for Ostra Logistics Ltd

1. Introduction

Welcome to Ostra Logistics Ltd. This Privacy Policy ("Policy") describes how we collect, use, and protect your personal information when you use our services, including our mobile app, website, and physical office. By using our services, you consent to the practices described in this Policy.

2. Information We Collect

We collect various types of information to provide and improve our services, including:

  • Personal Information: Such as your name, address, phone number, email address, and payment information.
  • Parcel Information: Details about the parcels you send, including size, weight, and destination.
  • Account Information: Information related to your account, including login credentials and account activity.
  • Usage Data: Information about how you interact with our mobile app and website, including IP addresses, device information, and browsing activity.

3. How We Use Your Information

We use your information for the following purposes:

  • To Provide Services: To process and manage your delivery requests, track parcels, and communicate with you regarding your shipments.
  • To Improve Our Services: To analyze usage patterns, enhance user experience, and develop new services and features.
  • To Process Payments: To handle transactions and billing associated with our services.
  • To Communicate With You: To send updates, notifications, and promotional materials related to our services. You may opt out of receiving promotional communications at any time.
  • To Comply With Legal Obligations: To meet regulatory requirements and enforce our terms and policies.

4. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who assist us in operating our business, such as payment processors and delivery partners. These providers are bound by confidentiality agreements and are only permitted to use your information for the purposes we specify.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to legal processes, such as court orders or subpoenas.
  • Business Transfers: In the event of a merger, acquisition, or other business transaction, we may transfer your information as part of the transaction. We will notify you of any such transfer and its implications for your information.

5. Security of Your Information

We implement a variety of security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

6. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access and Correction: You may request access to or correction of your personal information by contacting us through our communication channels.
  • Opt-Out: You may opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
  • Data Deletion: You may request the deletion of your personal information, subject to our legal obligations and retention policies.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our mobile app and website. Cookies are small files stored on your device that help us remember your preferences and analyze usage patterns. You can control or disable cookies through your browser settings, but doing so may affect your ability to use certain features of our services.

8. Changes to This Policy

We may update this Policy from time to time to reflect changes in our practices or legal requirements. We will post any updates on our mobile app and website. Your continued use of our services constitutes acceptance of the updated Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us through:

Thank you for choosing Ostra Logistics Ltd. We are committed to protecting your privacy and ensuring a secure experience with our services.

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No 68 Awka road/2 Okosi road opposite Ado girls secondary school, inland town, onitsha, Anambra state.